PDF Upload Not Working? Try This

If you're seeing a message saying your browser isn't supported for PDF upload, you're not alone. Here's why this happens and how to resolve it.

Why You're Seeing This Message

To process PDF files securely and efficiently, we rely on certain features built into your browser. If those features are missing or restricted, PDF processing can fail. This often affects older browsers, privacy-focused browsers, or certain mobile devices.

How to Fix It

To successfully upload and process your PDF, try the following:

Use a Different Browser

Modern browsers like Google Chrome, Mozilla Firefox, Microsoft Edge, or Safari typically support all necessary features.

Switch Devices

If you're on a mobile browser that isn't working, try switching to a desktop or laptop.

Update Your Browser

Ensure you're using the most recent version of your browser. Updates often include performance and compatibility improvements.

We're Improving This Experience

We're continually working to expand compatibility so that more browsers and devices can handle PDF uploads smoothly. Your feedback helps us prioritize improvements.

Need Help?

If you’ve tried the suggestions above and still can’t upload your PDF, feel free to contact support. We’ll be happy to assist you.